Refund Policy

We want you to be satisfied with your Alpine Hub products, from backpacks and insulated bottles to blankets and camping accessories. This policy explains how to request a refund. Effective date: 2026-10-23.

Refund period

You may request a refund within 30 days of delivery.

Condition of the item

Items must be returned unused, with all accessories, manuals and the original packaging. Please include all original parts, tags and accessories where applicable.

Returns shipping: paid by the customer for change-of-mind returns; paid by us for defective or incorrect items.

How to request

E-mail [email protected] with your order number and the item or items you want to return. We answer within 2 business days and send you the return instructions.

If you prefer, you can also call us at +17865749305.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval. Card statements may take one or two billing cycles to show it.

Because all purchases are one-time payments, there is no subscription to cancel and no future charge after a refund.

Damaged or incorrect items

If your package arrives damaged or lost in transit, please follow the steps in our Shipping Policy so we can resend or refund your order.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Contact

Alpine Hub LLC · [email protected] · +17865749305 · 19700 HICKORY TWIG WAY APT 706, SPRING, TX 77388.